# Best practices in business process redesign : an overview and qualitative evaluation of successful redesign heuristics #### 2005 - H. A. Reijersa, S. LimanMansarb **Link**: https://www.semanticscholar.org/paper/Best-practices-in-business-process-redesign-%3A-an-of-Reijersa-LimanMansarb/99bcd735deab79fc95d3a2355db904ab5ded91c1 **DOI**: **Links**: **Tags**: **zotLink**: [zot](zotero://select/items/@reijersaBestPracticesBusiness2005) ###Abstract ``` To implement business process redesign several best practices can be distinguished. This paper gives an overview of heuristic rules that can support practitioners to develop a business process design that is a radical improvement of a current design. The emphasis is on the mechanics of the process, rather than on behavioral or change management aspects. The various best practices are derived from a wide literature survey and supplemented with experiences of the authors. To evaluate the impact of each best practice along the dimensions of cost, 1exibility, time and quality, a conceptual framework is presented that synthesizes views from areas such as information systems development, enterprise modeling and work1ow management. The best practices are thought to have a wide applicability across various industries and business processes. They can be used as a “check list” for process redesign under the umbrella of diverse management approaches such as Total Cycle Time compression, the Lean Enterprise and Constraints Management. ? 2004 Elsevier Ltd. All rights reserved. ``` ### Notes-Highlights