# Customer–supplier relationship management in an intelligent supply chain network #### 2007 - F. Ounnar, P. Pujo, L. Mekaouche, N. Giambiasi **Link**: https://doi.org/10.1080/09537280701403736 **DOI**: 10.1080/09537280701403736 **Links**: **Tags**: **zotLink**: [zot](zotero://select/items/@ounnarCustomerSupplierRelationship2007) ###Abstract ``` Outsourcing is leading to more and more complex industrial organisations. This can be attributed to the fact that several decision centres interact. As a consequence, changes in customer–supplier relationships can be noticed. In recent years, these relations have strongly evolved to lead to better internal management of each partner and a better general performance to satisfy customers. These evolutions created a new approach to the relationship between companies, called ‘industrial partnership’, in the form of a network. Networks induce a need at customer–supplier relation control level. The contribution and participation of each of the partners are thus fundamental to make supply chain management (SCM) a successful project. The control system of each actor partner must thus be adaptable enough to satisfy the production requirements. Our contribution to the improvement of customer–supplier relationship is a decentralised self-organised control model based on the concept of holon. In this model, the decision system manages a group of actors’ operations who are in a partnership. In this paper in particular a process for the evaluation of the suppliers network is discussed. ``` ### Notes-Highlights